Privacy Policy

1. Introduction

MB Farmhouse ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, phone number, and email address provided during booking
• Booking Data: Venue selection, booking dates, slot preferences, and event notes
• Payment Information: Payment transactions are processed by PayFast; we do not store card details
• Usage Data: IP address, browser type, pages visited, and time spent on our site

3. How We Use Your Information

• To process and confirm your venue bookings
• To communicate booking confirmations, reminders, and updates
• To respond to your enquiries and provide customer support
• To improve our website, services, and user experience
• To comply with legal obligations and prevent fraud

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business (including payment processor PayFast), provided those parties agree to keep this information confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is stored on secure servers and transmitted over encrypted connections (HTTPS).

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You may disable cookies in your browser settings, however some features of our website may not function correctly without them.

7. Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information

To exercise these rights, please contact us at info@mbfarmhouse.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, and to comply with legal and regulatory requirements. Booking records are typically retained for 5 years.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: